Claims Are Being Flagged for Unsigned Notes Even Though Notes Are Already Signed
When filing an insurance claim in Upheal, an alert states there is an issue that needs to be resolved because the clinical note needs to be signed, even though the flagged notes have already been signed. This creates an unnecessary additional step and makes it appear that something is incomplete when the documentation has already been properly completed. Once a note has been signed, the claim should recognize its signed status automatically and should not require this issue to be resolved again.
