Notify us when someone cancels!
If we got a copy of the email they get, we would know that they canceled and when!
Until you implement this, I will miss out on all late cancellation fees, and I will probably drive to the office only to find out no one is there because they cancelled and I didn’t check the calendar last minute.
This request was merged into another request
Comments4
Adam Secore
Aug 24
•Merged request
•2 votes
Cancelation notifications
Critical Feature Request: Cancellation Controls
This is a critical feature because cancellations currently can happen without the clinician knowing, making it difficult to recover the newly available time.
1. Immediate cancellation notification — Critical
When a patient cancels, the clinician should receive an automatic notification immediately (push notification and/or email). Clinicians should not have to constantly monitor their calendar to discover cancellations.
For example, I recently had a patient submit a payment and cancel an appointment at nearly the same time. I had arranged my schedule around that appointment and had no idea the time had become available.
2. Configurable cancellation window
Allow clinicians to set a cancellation window, such as 24 hours.
Outside the window: patient can cancel normally.
Inside the window: patient cannot cancel directly and instead sees:
“You are outside your clinician’s cancellation window. Please contact your clinician directly to cancel or reschedule.”
The window should ideally be configurable (e.g., 12, 24, 48, or 72 hours).
3. Option to disable patient-initiated cancellations entirely
Clinicians should have the option to completely disable patient-initiated cancellations, requiring patients to contact the clinician directly to cancel or reschedule.
This would allow for better patient service by giving the clinician an opportunity to have someone reach out and coordinate a new appointment time that works for both the patient and clinician, rather than creating unnecessary back-and-forth. It would also create a much more efficient workflow for managing cancellations and rescheduling.
Liza Shaw
Aug 21
I have made the request that the AI engine should be able to track when a client has late-cancelled and then automatically charge the client the no-show fee, and then the AI engine should then automatically reach out to clients who have said they want to be put on a cancelation list, so that they can be informed that the appointment is available. All of this could happen automatically so we would not have to even know it is happening. But we would see that the fee was charged when we do a daily accounting of the charges incurred and then take the payment from the debit/credit card on file. This would serve 2 important functions: 1.) help us not lose the cancelation fees. 2.) get clients who are waiting to get an appointment, the opportunity to self-schedule and therefore we get them in sooner.