Right now, the portal scheduler shows all *possible* booking times from a service’s availability, even if those times are already booked in the provider’s calendar.
Clients only learn the slot is unavailable after attempting to book it. This creates confusion and inefficiency, wasting the client’s valuable time, attempting to book sessions that only end up being unavailable when they go to book them.
The portal should filter and display ONLY time slots that are actually open at that moment, based on the provider’s calendar. This kind of functionality is available with most scheduling platforms these days so I cannot imagine why this program is doing self-scheduling this way. Please fix this immediately. I am using Upheal for the first time this week and my clients are NOT HAPPY ABOUT IT.
